Terms & Conditions – Fitchic

Last updated: July 10, 2026

Introduction

This website is operated by Fitchic. Throughout the site, the terms "we," "us," and "our" refer to Fitchic.

Fitchic provides this website, including all information, products, services, tools, and content available through it, subject to your acceptance of these Terms & Conditions, as well as any policies referenced herein.

By accessing our website or purchasing any product from us, you agree to be bound by these Terms & Conditions. If you do not agree to these Terms, please do not use our website or services.

These Terms apply to all users of the website, including visitors, customers, merchants, vendors, and contributors of content.

Article 1 – Definitions

Consumer refers to any individual purchasing products for personal use and not for commercial purposes.

Business refers to Fitchic.

Distance Contract refers to any agreement concluded between Fitchic and a customer through online communication without physical presence.

Services refers to all products, content, tools, and services provided through this website.

Article 2 – Company Information

Company Name: Fitchic

Business Address:
Joudi Residence Villas, Villa 5
Dubai, United Arab Emirates

Support Email:
Hello@fitchic.online

Article 3 – Applicability

These Terms & Conditions apply to every offer made by Fitchic and to every order placed through our website.

By placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions, our Privacy Policy, and our Return & Refund Policy.

Article 4 – Products

We strive to ensure that all product descriptions, images, and pricing are accurate.

However:

• Product colors may vary depending on your device or monitor.
• Packaging may differ due to supplier updates.
• Minor differences between product images and the delivered product may occur.

Fitchic reserves the right to correct pricing errors, product descriptions, or other inaccuracies at any time without prior notice.

Article 5 – Orders

Once an order has been placed, you will receive an order confirmation email.

We reserve the right to refuse, cancel, or limit any order if fraudulent, unauthorized, or suspicious activity is suspected.

If payment has already been processed for a cancelled order, a full refund will be issued to the original payment method.

Article 6 – Returns & Cancellations

Customers may request a return within 30 days of receiving their order, subject to the conditions outlined in our Return & Refund Policy.

Orders may be cancelled within 24 hours of being placed.

After this period, orders may already be in processing or fulfillment and cannot be cancelled.

If an order has already been shipped, it must follow our Return & Refund Policy.

Article 7 – Return Shipping Costs

Unless the return is due to a defective, damaged, or incorrect item, customers are responsible for the cost of return shipping.

Returned items must be unused, unworn, and in their original condition with all tags and packaging intact.

Article 8 – Non-Returnable Items

The following items are not eligible for return or exchange:

• Products that have been worn, washed, damaged, or altered after delivery
• Sports bras with removed hygiene liners (where applicable)
• Accessories showing signs of use
• Products marked as non-returnable on the product page

Article 9 – Pricing

All prices displayed on our website are shown in the applicable currency.

Where required by applicable law, taxes will be calculated and displayed during checkout.

Fitchic reserves the right to update product prices at any time. Price changes will not affect orders that have already been confirmed.

Article 10 – Shipping & Delivery

Estimated delivery times are displayed on the product page and during checkout.

Delivery times are estimates only and may vary due to supplier processing times, customs clearance, courier delays, or other circumstances beyond our control.

Fitchic is not responsible for delays caused by shipping carriers, customs authorities, or unforeseen events.

Customers are responsible for providing accurate shipping information. Fitchic is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping addresses provided by the customer.

Article 11 – Intellectual Property

All content on this website, including text, graphics, logos, images, product descriptions, and website design, is the property of Fitchic or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

Article 12 – Limitation of Liability

To the maximum extent permitted by law, Fitchic shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

Fitchic's total liability, where permitted by law, shall not exceed the amount paid by the customer for the product giving rise to the claim.

Article 13 – Complaints

If you have a complaint regarding an order or our services, please contact us at:

Email: Hello@fitchic.online

Please include your order number and a detailed description of the issue.

We aim to respond to all inquiries within 24–48 business hours.

Article 14 – Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the applicable laws governing Fitchic's business operations.

Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts, unless otherwise required by applicable consumer protection laws.

Contact Information

Fitchic

Email: Hello@fitchic.online

For questions regarding these Terms & Conditions or your order, please contact us. We aim to respond within 24–48 business hours.